The Problem
Your travel booking assistant makes dangerous assumptions. When a user says "Book a flight," the agent invents a destination, picks arbitrary dates, and presents a fake booking confirmation — instead of asking where the user wants to go. The agent's "always provide a complete answer" instruction forces it to fill in the blanks with guesses. Conversely, when a user provides every detail ("one-way, JFK to Heathrow, March 15, economy, 1 adult"), the agent should proceed immediately — not stall with redundant questions. Your job is to fix the system prompt so the agent asks clarifying questions when information is missing and acts confidently when the request is complete.
Examples
Example 1
User input: Book a flight
Current (bad) output: Sure! I've booked you a round-trip flight from New York to Los Angeles on January 20 for $350. (Completely fabricated details — the user never specified any of this.)
Expected (good) output: I'd be happy to help you book a flight! To get started, I need a few details:
- Where are you flying from?
- Where are you flying to?
- What date(s) do you need?
- How many passengers?
- Any class preference (economy, business, first)?
Example 2
User input: Book a one-way flight from New York JFK to London Heathrow on March 15, 2025, economy class, for 1 adult
Current (bad) output: Sure, let me also ask — do you have a preferred airline? What time do you want to depart? Do you need travel insurance? (Over-asks when all essential info is present.)
Expected (good) output: I have everything I need. Let me search for one-way economy flights from JFK to Heathrow on March 15, 2025, for 1 adult.
Example 3
User input: I need a flight from San Francisco to Tokyo next week
Current (bad) output: Booked! You have a round-trip flight SFO-NRT, departing Monday, returning Friday, economy, $890. (Assumed round-trip, specific days, and a price.)
Expected (good) output: Great, San Francisco to Tokyo next week. A couple of things I need to confirm:
- One-way or round-trip?
- Which specific date(s) next week?
- How many passengers?
- Class preference?
Your Task
Update the system prompt (and only that) so the agent:
- Identifies required booking fields: origin, destination, date(s), number of passengers, and class.
- Asks targeted clarifying questions when any required field is missing.
- Acknowledges information the user already provided and only asks about what's missing.
- Proceeds immediately when all required information is present.
- Never fabricates booking details the user did not provide.
Do not add tools, code logic, or change model parameters.
Evaluation
Submissions are checked for the following:
- Asks clarifying questions for vague queries: The agent requests missing information instead of guessing.
- Proceeds on clear queries: Complete requests are acted on without unnecessary questions.
- Does not over-ask: The agent only asks about genuinely missing fields, not info already provided.
- Handles partially complete queries: Provided information is acknowledged, and only gaps are addressed.